Refunds, returns and exchanges

Shipping

Warranty

Australian Orders 

Standard shipping is offered at no cost on all orders to AU, NZ and USA where total order amount OVER $110 AUD | $120 NZD | $75 USD respectively.

See the following tables for shipping options, estimated timelines, and costs.

AUSTRALIA WIDE STANDARD SHIPPING TIMES

State	Estimated Shipping Time*
NSW	1-3 business days
ACT	2-5 business days
VIC	1-3 business days
SA	2-5 business days
QLD	1-3 business days
TAS	2-5 business days
WA	2-6 business days
NT	2-6 business days

 

*Orders for Standard Shipping are shipped the same day if order placed before 10 AM AEST.

For detailed shipping times please check the Australia Post link: https://auspost.com.au/service-updates/domestic-delivery-times 

$10.95 FLAT-RATE EXPRESS SHIPPING AUSTRALIA WIDE*

$10.95 FLAT-RATE EXPRESS SHIPPING AUSTRALIA WIDE Metro Zone
State	Estimated Shipping Time*
NSW METRO	1-2 business days
ACT METRO	1-2 business days
VIC METRO	1-2 business days
SA METRO	1-2 business days
QLD METRO	1-2 business days
TAS METRO	1-2 business days
WA METRO	1-2 business days
NT METRO	1-2 business days

** PLEASE NOTE: OUTSIDE OF METRO AREAS 2-5 DAYS (EXPRESS SHIPPING ONLY OFFERED IN AUSTRALIA)

*All orders purchased after 1pm AEST, will be sent next day from day of order.  If placed before 1pm AEST, shipped on the same day. Our warehouse is based in Marsden Park, NSW 2765

For detailed express shipping times please check Australia Post link:https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf

Shipping costs for small orders and for delivery outside Australia are calculated in the checkout on our website and are displayed before you enter any payment information. You will be able to review the total cost of your order, including any shipping fees, before you submit any payment. 

Special Note: Delivery may take longer in remote or rural areas, during promotion and sale periods or due to natural events.

 

International shipping – UK and Northern Ireland 

Customers in the UK and Northern Ireland should order from our UK website: www.glowdreaming.co.uk 

For UK shipping information please visit: https://glowdreaming.co.uk/pages/shipping-and-returns  

 

International Shipping – NZ, North America, Europe and Rest of World 

Shipping charges will be calculated in the checkout before you enter any payment information: you will be able to review your cart to see the total cost of your order, including shipping fees, before you submit any payment. 

Please note that Glow products that connect to a wall socket will come with a power plug suitable for an Australian or New Zealand wall outlet. You may need to purchase a power adapter to connect the plug to your local wall socket. 

Area	Estimated Shipping Time*
New Zealand	9-15 business days  (Delivery lead time may vary as it Depends on NZ Customs Clearance Regulation.)
US/Canada	7-14 business days
Republic of Ireland	12-20 business days
Europe	9-25 business days
Rest of world	25-30 business days

*Estimated shipping times for international orders are to metro areas only. All other areas may take an additional 10-12 business days 

Import Taxes: Please be aware that international orders may be required to pay import taxes upon receipt and by the customer. 

If you cannot see your country on our list of places that we ship to, please contact us at customercare@glowdreaming.com 

 

Order tracking 

After completing your online order, you will receive an order confirmation email on the same day. When the items are ready to dispatch to you, you will then receive a shipping confirmation email containing your tracking number. 

Digital items including Bundled Hardware Codes for access to our app are emailed to you on the day of purchase. If you did not receive your email containing your app access code, please check your spam/junk folder. 

If you need any further help tracking your order, start a live chat with us or contact us here with your order number: customercare@glowdreaming.com