Returns, Refunds & Exchange

We strongly believe in the ability of Glow Dreaming to help your children sleep. For the purchase of the Newborn Premium Bundle, Glow Premium Bundle or the Optimum Sleep bundle, if you are not 100% satisfied for any reason, we will be happy to provide a full refund (excluding express shipping if you opted for this) for any Glow Premium Bundle for up to 30 days from the day your Glow Dreaming is delivered to you.

Just make sure you contact us via our community section before sending the product back to us. You must contact us before your 30 days has expired or we are unable to offer you a refund. This ensures there are no delays to your refund when your Glow is returned.

Please make sure the returned product is carefully wrapped and provide a tracking number, as we are not responsible for lost or damaged products that are being returned to us.  Please note that any returns arriving in damaged condition or missing pieces will not be refundable. Please make sure that all of the pieces that you received in your original starter pack are returned

For your reference:

  • Glow Dreaming unit in the original box
  • the designer sleeve in the original box
  • the power adaptor
  • plastic jug
  • essential oil
  • booklet
  • instruction manual

If all of the above items are not returned, then there will be no refund. Once we receive your returned order we will process this within 2-5 business days.

Returns & Exchange Mailing Address will be provided in the processing email.
This is only applicable to the Newborn Premium Bundle ($134.95), Glow Premium Bundle ($149.95) and the Optimum Sleep Bundle ($139.95). If you purchased the Glow Bundle ($119.95), the Glow On It's Own ($99) or the ICRA Sleep Program ($60) please note that the 30 Night Guarantee is not part of your bundle and you will not be eligible for a refund.
***PLEASE NOTE*** Return postage is done at the customers expense as we do not provide returns labels in this instance. We are only able to refund the amount of the Glow Dreaming Starter Pack. If you have ordered express we are unable to refund shipping costs, we apologise for the inconvenience