Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please Contact Us

Can Glow Dreaming work for my family?

Check out our How it Works section. If you’d like some more peace of mind, we recommend purchasing a premium bundle so you can access our 30 night sleep guarantee.  

A higher bedtime resistance is found in children with ADHD, and our Red LED Light will assist in combating this resistance by inducing the production of melatonin, helping us to settle and become drowsy. 

We also know that people with ADHD can find their REM sleep to be suffering from more disturbances than those without, and these disruptions can impair cognitive functions the next day. 

Pink noise can help the brain both reach REM sleep and stay in this phase for longer, reducing sleep disturbance and helping keep you asleep for longer. 

Pink Noise during the daytime can also help with focus. Combining pink noise with the Green LED Light can help with moods, alertness and focus during the day.  

We have had great feedback from families using Glow Dreaming to help both adults and children on the autism spectrum improve their sleep. 

If you believe your child may be on the spectrum, you should speak with a health professional about next steps. 

Some people with ASD experience photosensitivity, so utilising the timer function may be useful. The timer will allow you to use the red light to help stimulate melatonin production during the wind-down routine, then turning the light off during the night so that it doesn’t cause any sleep disturbance. 

Introducing anything new into the routine can be difficult for some people, and can cause an initial disruption. Our sleep specialists can help you set up a transition plan to introduce the features of the Glow Dreaming gradually, minimising disruption and maximising success. Contact Us for help.   

We’ve had great success helping adults with sleep too – including FIFO workers, shift workers, adults who’ve never slept well and people who just want to set up a healthier sleep routine. 

Many parents Contact Us to say th ey need to buy a second Glow as they want to keep the first one in their own room!  

Our oils are safe to use with animals via our diffuser, though we recommend starting out slow with just a few drops at a time as you’re introducing something new into their routine as well as your own. 

Animals have a much stronger sense of smell than humans, so make sure you keep the door open so your pets can come and go if they prefer fresh air.  

Yes our oils are all Mother and Baby certified and are safe to use during pregnancy.

Our essential oil blends have been specifically created by Dr. Bo Hendgen, a world leading pediatric naturopath.

Bo has more than 30 years of experience in aromatic medicine, osteopathy and naturopathy.

Our oils are medical grade, certified organic and suitable for vegans. We are committed to using only the highest quality ingredients and we only select ingredients that are safe for parents, babies and the whole family.

For peace of mind you may prefer to use fewer drops of oil in the diffuser during your pregnancy, and as always if you have concerns we recommend speaking with your healthcare professionals. 

Yes absolutely, the Glow Dreaming will grow with your child.

The Glow Dreaming unit itself is the same for everyone, from newborns to adults. So you will not need to buy a new Glow as your child gets older.

As your child ages we recommend changes to the amount of essential oils you use in the humidifier, the best pink noise and red LED light settings for optimal sleep, and the instructions in the specialised ICRA sleep program.  

You can check in with us any time for the best settings for your child as they grow.

No, they are quite different. Pink noise is found in nature, unlike white noise which is completely synthetic. Pink noise is ideal for sleep, see our How it Works section to find out more.  

Pink noise needs to be heard through a good quality speaker to achieve the right levels and frequency for achieving REM sleep. Most phones and devices are not capable of projecting sound in the right way to achieve the best results.  

The Glow Dreaming has been specifically built and tested not just to drown out ambient noise but to help the brain reach that ideal Slow Wave sleep, giving you not just more sleep but also better quality sleep.  

Yes, yes, yes and yes! 

Glow Dreaming helps create a supportive environment for all kinds of sleep, and our Sleep Specialists can help you create a sleep routine to address a wide range of sleep issues. 

The Red LED light will help with the stable and consistent production of melatonin (the sleep hormone) during wind-down routines and throughout the night, making settling easier and helping us maintain a calm and sleepy state for resettling. 

The pink noise will help your little one reach deep REM sleep which can help them link their cycles throughout the night. Pink noise has been shown to help reduce your levels of cortisol (the stress hormone), helping you settle to sleep more quickly and stay asleep longer.

Glow Dreaming doesn’t use anything known as ‘discernable sounds’, including lullabies and music, as these can create dependencies. Meaning that once you build these into your sleep routine, you may find you can’t sleep without them in the future.

Pink noise doesn’t create this dependency so it’s very safe to use to build the healthiest sleep habits.

It’s great to bring the Glow Dreaming into your sleep routine as early as possible, and it’s safe to use with newborns. That said you can absolutely introduce your Glow to older children to help improve their (and your) sleep. Use the Glow for both day sleeps and overnight for the best results.

Remember it can take up to 6 nights to see results as you change up the routine of your child, even if they are only a few months old. You may need to start out with the lowest settings and work your way towards the recommended settings to help your child adapt to the new routine. Our team of sleep specialists can help you introduce the Glow to your family, Contact Us for help.  

No, your Glow Dreaming’s diffuser cannot trigger a smoke alarm. If you’re having any issues with your smoke alarm we recommend buying some smoke detector testing spray, which will let you see how your alarm would behave in an emergency.  

Red LED light is the only man-made light source that will help your body produce melatonin, the hormone needed for healthy sleep. It can be a bit of a transition, if you're used to sleeping in total darkness, and the results speak for themselves.

You don't have to run the red light all night if you prefer to sleep in the dark: you can use the 2 or 4 hour timer to turn the light off in the night. We recommend using the red light to help produce melatonin during your wind-down routine at least, to help get your night off to a great start.

You may like to transition to the use of the red light during the night over a few nights’ time, starting by using the light only during the wind-down and then introducing it on the lowest setting overnight, to get that extra melatonin boost throughout the night.  

Around 250 drops per 10ml bottle. 1 bottle will last about 2 months, depending on how often you use the oils and how much you use each time.  

No way - the red LED light in the Glow Dreaming won't hurt your little one's eyes, it is completely safe.

We take safety very seriously, and thoroughly test our products to make sure they are compliant with safety requirements. If you'd like more information about our compliance, please Contact Us

For more information on the red light frequency we use, check out our blog: https://glowdreaming.com/blogs/news/will-the-red-led-hurt-my-childs-eyes

If your order any Glow Dreaming bundle, or the Glow Dreaming unit by itself, you will receive:

- the Glow Dreaming unit (base + lid)

- a power cord suitable for Australian and New Zealand power outlets

- our information booklet to help you get started

If you order a Glow Dreaming bundle including oils and a sleeve, you will receive:

- the Glow Dreaming unit (base + lid)

- a power cord suitable for Australian and New Zealand power outlets

- our information booklet to help you get started 

- your essential oils packed in a small blue box

- your designer sleeve/s packed separately in a small blue box


If your order includes our ICRA sleep program, you will receive an invitation via email shortly after your purchase.

Need some help with your delivery? Contact Us for help  

Get the most from your Glow Dreaming

Green light is ideal for daytime activities and can enhance concentration and alertness while playing or reading. 

The green light settings are our gift to you!

Use this quick 60-second quiz find the best settings your family: https://form.jotform.co/92510746830860  

Straight away! Absolutely use your Glow for newborns, though we recommend holding off on the oils until bub is 8 weeks old. The oils can be a bit too stimulating for newborns, it could make it harder for newborns to sleep.   

Yes the oils are completely safe for everyone, including newborns. We have found that essential oils can be a little too stimulating for newborns though, which can make it harder for them to fall asleep. So we recommend waiting until bub is 8 weeks old to introduce the oils. 

Ideally you will set up the Glow Dreaming in a spot where your little one can see it while they are sleeping. 

We recommend putting the Glow at eye level, no farther than one metre (about 3 feet) away from where they sleep, and in their eyeline when they are lying down.  

But if you think that curious hands will play with the Glow, you can put it out of reach, so long as they can see it when they are lying down.  

Yes you can use any oils you like, so long as they are 100% pure. Other brands often contain synthetic ingredients though which can cause residue to build up inside your Glow unit. You’ll need to clean the unit more regularly – you can just wipe it down with a soft cloth, like a microfibre. 

Our oils are medicinal grade and specifically designed for use in pediatrics, we think they’re the best!  

You can absolutely use the settings in any combination you like, you do not need to use them all together.  

The only thing to remember is that the timer is connected to the humidifier. So if you want the light or pink noise to turn themselves off after 2 or 4 hours, you will need to pop some water in the tank and run the humidifier as well. If you use the 10 hour setting, the humidifier will run until the water tank is empty and then turn itself off, while the pink noise and red led light will continue to run until you turn them off manually in the morning.

You can use this link to find the recommended settings for your family: https://form.jotform.co/92510746830860  

Yes! You use the exact same settings to help set up a consistent sleep routine that will help your little one fall asleep faster and easier.  

Yes absolutely – we recommend you run the unit all night unless you’ve been advised otherwise. 

The 10 hour setting will leave the pink noise and LED light running until you turn it off manually, so this is the perfect setting to use overnight. The humidifier will run until the water tank is empty, and the noise and lights will remain on until you turn them off in the morning. 

Alternatively you can just run the pink noise and/or the LED light without using the humidifier.  

Every time you use your Glow you should empty it out, give it a quick wipe with a soft cloth (like a microfiber) and then refill the water tank with fresh tap water and fresh drops of essential oils. 

Do not consistently add oil to the same water in the tank, make sure you change the water with each use.  

If you add the oil first and then add water, you may find the oil sticks to the water tank and doesn’t disperse strongly throughout the space. By letting the oil float on top of the water you’ll get the best results.    

Introducing any change to your little one’s routine can cause a temporary disruption, your little one will look to you to tell them they are safe and these changes are good. 

If you think that adding a Glow Dreaming into your routine is upsetting your little one, we recommend using the Glow during the day time with the green light turned on to help them get used to seeing the unit. The green light is also great for creating a calm environment. 

Then use the red light during the wind-down routine for at least 20 minutes to help encourage melatonin production for a good night’s sleep. 

You can then introduce the pink noise on the lowest setting while you are in the room, reassuring your little one if they show any signs of confusion or surprise.  

You can turn the red light off when you leave the room initially and then work towards using the light overnight to help keep their melatonin up during the night. 

Our team of sleep specialists are also here to help – Contact Us anytime f or personalised support.  

We recommend turning the Glow off between sleeps or uses to help embed it in the sleep routine, and to keep the unit in the best condition.

A copy of this info booklet is included with every purchase of a Glow Dreaming unit or bundle - check it out for tips on how to set up your room and get the most from your Glow.

If you've misplaced your booklet, or if you're waiting on your new Glow to arrive and want to get started setting up your space now, you can download the info booklet here:

Glow Dreaming Information Booklet  

Yes, if you want to, you can mix the oils in our essential oil line!

Our essential oil line currently includes:

Glow Lullaby Sleepy Essential Oil

Baby Care: Nose & Chest

Baby Care: Immunity Boost

As our oils are already blended, please keep in mind that they will be most effective when used on their own.

For best results we do recommend using Immunity Boost or Nose & Chest during the day in conjunction with the Green LED Light setting.

Utilising our immune defence oils during the day will allow your child to get all the benefits of the oils. At sleep time, we advise you to just use the Glow Lullaby Sleepy Essential Oil. Glow Lullaby oil will be most effective in helping your child sleep when used alone, and it also has benefits like helping clear airways of mucus.

If I still want to mix the oils together, how do I do this?

It's important to keep within the recommended dosage amount as outlined on the bottle:

0 - 8 Weeks: 0 drops

2 - 6 months: 1-2 drops

6 - 24 months: 2-4 drops

2 - 5 years: 4-6 drops

6 - 8 years: 6-8 drops

8 + years: 10 drops

Stay within the recommended total number of drops, and you can play around with the mix of oils if you like.

ICRA and Sleep support

Have you been using your Glow Dreaming on all the recommended settings, but you’re still not seeing an improvement?  

Contact Us and our f riendly team of sleep specialists will do our best to help you get better sleep.  

If you would like to give a Glow Dreaming as a gift, Contact Us to talk about the best way to set up the ICRA support for the lucky person receiving a brand new Glow from you.  

You’ll receive an email invitation to set up ICRA straight away, but we recommend waiting until your Glow Dreaming arrives to begin your 14 night program. 

If you do accidentally do things out of order and need to restart your program just Contact Us.  

Look and feel

The red LED light is specifically calibrated to encourage sleep.  

If your family is used to sleeping in the pitch black it may take up to 6 nights to adjust to the red light, and of course you can start on the lowest setting and over time work your way towards the recommended settings. 

The brightest setting should be bright enough for you to feed and/or change your baby in the night without needing any extra lights, without waking you or them up completely. 

The brightest setting should be used during the wind-down time in your sleep routine to stimulate the production of natural melatonin – the hormone that helps you regular your body clock and sleep better. 

The Glow Dreaming has 3 levels of pink noise: 50, 60 and 70 decibels. 

The loudest setting for the pink noise is 70 decibels. This is specifically calibrated to be safe for young ears always take care to keep noise at a safe volume for little ones.  

For context, 60 decibels is the volume of many air conditioners. 

If you and your little one aren’t used to pink noise you may find this setting to be loud at first: you can absolutely choose to use a lower setting and then gradually increase the volume until you are at the recommended level for your family.  

Height: 11cm, or about 4 inches 

Diameter (width): 16cm, or about 6 inches 

Weight (when water tank is empty): 425 grams, or about 15 ounces  

The Glow Dreaming is plugged into your wall socket. The correct power cord will be included in the box with your purchase.

We supply a power cord that is 1.5 metres (about 5 feet) long. 

The Glow Dreaming doesn't take any batteries. It does need to be plugged into the wall while it is turned on.

We make our Glow units from non-toxic and BPA-free materials that are completely safe for children and families.

Some eucalyptus is recommended to use with caution, however this is due to the extraction method and specific botanical strain. 

During some distillations on cheaper oils, the extraction process is not taken to the final end product, meaning that the effect on the body will be lopsided. 

Think about eating a Vitamin C tablet or eating an organic orange. Both will give you Vitamin C, but the orange also offers a whole range of other vitamins and minerals that assist with absorption and processing. 

 For peace of mind it's good to know that there is less than 20% eucalyptus in the Glow Lullaby blend, and of course you can use fewer drops to minimise the eucalyptus further. 

Our oil range is one of few medicinal grade oils; ours was specifically designed by Dr. Bo Hendgen who specialises in peadiatrics, ensuring it's 100% safe and beneficial for your child.  

Yes!

Our humidifier is ultrasonic - meaning we use ultrasonic vibrations to convert water and our lovely essential oils into cool mist.

The Glow Dreaming doesn't heat up as you use it - so there is no risk that you or your little one will touch a hot surface on the Glow.

It is important to maintain and clean your Glow regularly to get the best result. Make sure to clean your Glow with warm soapy water at least once a week, and let the unit dry completely before using again.

Ordering

We offer a wide range of payment methods to make it as easy as possible for you to checkout how you want. 

Credit Cards: Mastercard, Visa and American Express 

We also offer PayPal, AfterPay, Klarna, Zip. 

If you do not have a credit card you can register for a free PayPal account and connect this to your bank account.

You can also purchase a prepaid Visa or Mastercard card at your local supermarket; these can be topped up anytime and can be used anywhere that accepts Visa or Mastercard. Prepaid cards are basically gift cards that you can use in any store you like: they are not linked to any bank account and offer a very secure payment method for online shopping.

Absolutely! We are looking at ways to make gifting a Glow Dreaming even easier.

We can deliver this Glow to you, or you can pop in the recipient's address and we can send the Glow Dreaming to them directly.

Unfortunately we don't offer a gift wrapping service at this time.

At the moment if you buy a Premium Bundle as a gift, the ICRA access will be attached to your email address. To move this over to someone else’s email address, please Contact Us   

Yes! Click here to buy a Glow Dreaming gift card: https://glowdreaming.com/collections/oil  

When you complete your order you will receive an order confirmation email straight away. 

We can definitely generate a tax invoice after you purchase online to use if you are claiming your Glow against corporate expenses, NDIS or any other reimbursement program, or just for your own records.

If you need to buy a Glow Dreaming using an invoice (you are unable to use a credit card to buy online), we can assist with that too.

Simply Contact Us with your order number or request details and our friendly Customer Care team will be happy to generate a tax invoice for you.  

You may be able to purchase a Glow Dreaming via your NDIS funding. 

We recommend you speak to your NDIS plan manager first to discuss the best approach. Some NDIS managers will make the purchase for you, others will ask you to make the purchase and then they will reimburse you. We are happy to provide a Tax Invoice upon request, simply Contact Us with your order number.  

Returns, refunds and cancellations

We know you love your Glow and that is has become a key element in your successful sleep routine. If your Glow is out of warranty and you are having trouble please Contact Us and we wi ll help you as best we can.  

If you have only just placed your order and you want to cancel, please Contact Us to discuss next steps. 

We only have a very limited window to cancel orders, as once orders are being packed they can’t be cancelled.  

If our warehouse has already begun processing your order and we cannot cancel it, we will be happy to work with you to get the goods returned to our warehouse and then money refunded as quickly as possible.   

We are confident that you'll love your Glow Dreaming.

That's why we offer a 30 day guarantee for our Premium Bundles.

If you are not 100% satisfied for any reason, we will be happy to provide a full refund for any Premium Bundle for up to 30 days from the day your Glow Dreaming is delivered to you.

If you purchase a Premium bundle, you will have 30 days from the day you receive your Glow to try it at home. Reach out to us within the first 30 days for help getting the most out of your Glow Dreaming. 

In the UK, customers are entitled to request a change of mind return within 14 days of receiving any goods ordered online. If you think your unit may be faulty, please check our Troubleshooting section or Contact Us for help.

If you have only just placed your order and you want to cancel, please Contact Us to discuss next steps. 

We only have a very limited window to cancel orders, as once orders are being packed they can’t be cancelled.  

If our warehouse has already begun processing your order and we cannot cancel it, we will be happy to work with you to get the goods returned to our warehouse and then money refunded as quickly as possible.   

Shipping and delivery

Once your Glow Dreaming dispatches from our warehouse, you will receive a Shipping email containing your order tracking number. You can use this to get the latest information on your delivery. 

If you think there is an issue with your delivery, Contact Us and we’ll be happy to chase it up for you.  

All delivery options will be displayed for you during checkout on our website.  

Yes! Customers in the UK should visit www.glowdreaming.co.uk to order.  

Customers in Australia, New Zealand and everywhere else can purchase from www.glowdreaming.com and choose their location for delivery. When you purchase from www.glowdreaming.com your Glow will ship with a power cord suitable for an Australian wall outlet: you can purchase a wall adapter suitable for your local power socket.

All the countries we support can be seen in the checkout on www.glowdreaming.com   

Troubleshooting

Firstly, check if you have turned on the Timer function. If you are using the humidifier at the same time on the 2 or 4 hour settings, the pink noise and red light will also turn off after 2 or 4 hours.  

To let the red LED light run all night you can either pop some fresh water in the tank and use the 10 hour setting on the humidifier, or run the Glow Dreaming without the humidifier at all.  

Next, try resetting your Glow: 

  • Unplug the Glow unit power cord from the unit 
  • Empty out any water (take care not to get any water in the power outlet or airflow outlet) 
  • Clean the unit: 
    • Put 1 cup of warm water and 1/3 cup of vinegar into the water tank and let it sit for about 20 minutes
    • Carefully empty this out and wipe out the inside with paper towel
    • Gently wash the inside of both the lid and water tank with warm soapy water and a soft cloth
    • Let the unit air-dry completely
    • Fill the Glow with fresh tap water to just below the Max line 

Turn your Glow back on and let it run for about an hour. 

If your issue persists, Contact Us for help. Please include a video of the issue you are having to help us get a full understanding and provide the best support quickly.  

If you are having any issues at all with your Glow unit, the first thing to try is a full reset. 

  • Unplug the Glow unit power cord from the unit 
  • Empty out any water (take care not to get any water in the power outlet or airflow outlet) 
  • Clean the unit: 
    • Put 1 cup of warm water and 1/3 cup of vinegar into the water tank and let it sit for about 20 minutes
    • Carefully empty this out and wipe out the inside with paper towel 
  • Gently wash the inside of both the lid and water tank with warm soapy water and a soft cloth 
  • Let the unit air-dry completely
  • Fill the Glow with fresh tap water to just below the Max line 

Turn your Glow back on and let it run for about an hour. 

If your issue persists, Contact Us for help. Please include a video of the issue you are having to help us get a full understanding and provide the best support quickly.  

Firstly let’s double-check the basics: 

  • Does the tank have water in it? 
  • Is the water fresh and sitting just below the Max fill line (not above, if you overfill the unit this can prevent the steam from diffusing)? 
  • Is the tank turned on? 
    • You can run the pink noise and the red light without the humidifier. To turn on the humidifer, tap the Timer button. 
  • Has the timer finished it’s cycle?  
    • When you turn on the humidifier it will start at the 2 hour setting, so after 2 hours the humidifier will turn itself off. To let the humidifer run until the water tank is empty make sure you are using the 10 hour setting. 

Try resetting your Glow: 

  • Unplug the Glow unit power cord from the unit 
  • Empty out any water (take care not to get any water in the power outlet or airflow outlet) 
  • Clean the unit: 
    • Put 1 cup of warm water and 1/3 cup of vinegar into the water tank and let it sit for about 20 minutes
    • Carefully empty this out and wipe out the inside with paper towel
    • Gently wash the inside of both the lid and water tank with warm soapy water and a soft cloth
    • Let the unit air-dry completely
    • Fill the Glow with fresh tap water to just below the Max line 

Turn your Glow back on and let it run for about an hour. 

If your issue persists, Contact Us for help. Please include a video of the issue you are having to help us get a full understanding and provide the best support quickly.  

Firstly, check if you have turned on the Timer function. If you are using the humidifier at the same time on the 2 or 4 hour settings, the pink noise and red light will also turn off after 2 or 4 hours.  

To let the pink noise run all night you can either use the 10 hour setting on the humidifier, or run the Glow Dreaming without the humidifier at all.  

Next, try resetting your Glow: 

  • Unplug the Glow unit power cord from the unit 
  • Empty out any water (take care not to get any water in the power outlet or airflow outlet) 
  • Clean the unit: 
    • Put 1 cup of warm water and 1/3 cup of vinegar into the water tank and let it sit for about 20 minutes
    • Carefully empty this out and wipe out the inside with paper towel
    • Gently wash the inside of both the lid and water tank with warm soapy water and a soft cloth
    • Let the unit air-dry completely
    • Fill the Glow with fresh tap water to just below the Max line 

Turn your Glow back on and let it run for about an hour. 

If your issue persists, Contact Us for help. Please include a video of the issue you are having to help us get a full understanding and provide the best support quickly.  

If you find that cycling through all the light settings is disruptive, you can simply hold the red light button down for 3 seconds to turn it off without cycling through all the settings. Then tap the red light button one more time to turn it on at the lowest setting.  

It can sometimes feel like the pink noise is quite loud, particularly if you are used to sleeping without it. If you feel the Glow Dreaming pink noise is too loud, we recommend starting out with the lowest volume for a few days, then gradually increasing the volume until you’re at the recommended volume for your family. 

It is completely fine to have a transition period while you introduce the Glow into your sleep routine! 

The Glow Dreaming has 3 levels of pink noise: 50, 60 and 70 decibels. 

The loudest setting for the pink noise is 70 decibels. This is specifically calibrated to be safe for young ears – always take care to keep noise at a safe volume for little ones. You can download a decibel metre app on your phone to check that your Glow is outputting sound at a safe volume for your family.  

The best power cord to use is the one that is included with your Glow in the box: using any other power cord will void your warranty. 

It’s important to plug the cord into the unit, then into the wall with the wall switch turned off. Once the unit is fully connected you can turn on the power at the wall switch to start using your Glow Dreaming.  

Our essential oils are medical grade and blended specifically to be safe for young children and new parents when used as directed. They are safe for use during pregnancy though we recommend using fewer drops as the smell can be stimulating for pregnant women. 

Essential oils should not be applied directly to the skin undiluted, please use the humidifer in your Glow Dreaming to diffuse the oils gently through the room. 

Store the bottles away from the reach of children and pets; oils are not for internal use. If ingested, do not induce vomiting. Drink milk and consult a health specialist. Avoid contact with eyes: if eyes become irritated by undiluted oils, flush gently with water and consult a health specialist.